PM Device customer support

Playtimer · 01-23-2007, 01:36 AM

I bought PM device from pmdevice.com about 1 year ago, and after months of use the basic ring (to be more precise - those little plastic rings that hold basic extension rod) broke.

Maybe I was using too much traction or something, but it just broke and I couldn't use the device anymore.

After contacting the pmdevice.com customer support, their kind staff pointed me to MSP-Concept in Germany to ask for a new part covered by 3-year warranty. Ok, they asked for photo of broken part, I have sent it, together with a copy of warranty documents via email.

They answered the next day, saying that my spare part is sent.

But unfortunatelly, that spare part never came... I believe because it was sent during Christmas season rush, or maybe customs held it.

Anyway, I have informed the MSP-Concept about this situation, and they sent the new part again, together with many appologies asking to email them if I don't get the second shipment.

Then, about 10 days after, the second shipment finally came, and to my big suprise - those guys have sent the complete new PeniMaster device with all parts and new warranty for next 3 years!!!
And the best thing is - it is the new model with some really great improvements which make this device even better

Really, really great customer support from both sites - keep up with the good work guys!

Play.

Loki · 01-23-2007, 01:51 AM

Wow Playtimer, haven't seen you here in a while, I've read alot of your posts though.

Good post on the PM Device, too many companies could care less after the sale, good to know they have integrity.

Playtimer · 01-23-2007, 02:00 AM

Quote:

Originally Posted by Loki

Good post on the PM Device, too many companies could care less after the sale, good to know they have integrity.

And this is some integrity I must say

I just had to make a post about their professionality and customer support which deserves A+

Marty5379 · 01-23-2007, 02:05 AM

DAaaaaaaaaaaaaam! Who in the fuck is this guy?

JonPop · 01-23-2007, 02:20 AM

Yeeeeeesssss! Where ya been buddy?

Playtimer · 01-23-2007, 02:40 AM

Quote:

Originally Posted by Marty5379

DAaaaaaaaaaaaaam! Who in the fuck is this guy?

Who? Loki? Oh, he's a moderator here and seems like a really nice guy

Playtimer · 01-23-2007, 02:43 AM

Quote:

Originally Posted by JonPop

Yeeeeeesssss! Where ya been buddy?

Hi JP buddy!

I was working like hell to get the business on it's feet and travelling a lot lately. I'm in process of taking over some radio station soon and hopefully it will be over by march... Missed Ya, @#$%*! old man

Loki · 01-23-2007, 11:42 PM

Quote:

Originally Posted by Playtimer

Who? Loki? Oh, he's a moderator here and seems like a really nice guy

Thanks for your kind words Playtimer

.

want8 · 01-24-2007, 02:10 PM

Man I haven't seen this name in a long time! But to add to your story, mine did the same thing. The same little ring that holds the rods broke and I have had mine for around 1.5 years. I didn't want to take the time to contact anyone so I took some Gorilla glue and glued the piece back on. But I think I am going to contact them now. But I will tell you one thing, that damn Gorilla glue is some amazing shit!

want8 · 02-16-2007, 02:14 PM

I contacted MS concepts about the broken PM and as Plattimer, they were johnny on the spot! They told me the new part would be shipped out yesterday. I e-mailed them back and told them their service was super and I would let everyone here know. Now I am awaiting the part. I will see how long it takes to get here.